Well where do i start?i am absoloutely discusted with the servoce we are getting currently at the Port augusta dealership. Emmanuel bros. When wefirst purchasrd the car we were so thrilled. The car to us as a family of me my husband ans our five girls thought we would never get such a luxury. The dealership was wonderful before we bought it. The day came and we picked it up we were so happy..aand it would not start at all we gad to get our brand bew car jump started as it was dead as. That was a giggle.. then three days into it tge car sremed to be using lots of fuel so wecalled them and took it the 150 k tard was when this rodiculous nightmare started. We bought the RT so we had dvd, leather trim, GPS etc..now the dvd player worked as we live a while away. From that updateo get it to them asap . They did an update when the car wad 4 days old and this was back on feb28 th or so. The day we left that yard was when this nightmare began. The dvd player no longer worked as somehow when they did the update it returnef the region of the player to united states. We realised this when we left for a weekend away on the 2nd of march. I called them strait away and they said it would just be a region code to put in. Cool we will put up with it over the weekend and take it in on tuesday 6th march. I did this, left the car there, put my kids and a newborn in their loan car and went to give them the keys when i was told i would have to pay a 40 dollar fee for the loan car. I refused as this wad their mistake and i had drove here early from another town where we lived to get them to fix what they had done. Fair? No i had to get my carcseat, my 2 month old baby and my two other kids back out of the hire car and call my mother in law to come pick us up. I wasvfuming. If theyvtold me of the fee i would of brought money. This is at 9 am. I wad told they would only need till 12 at latest. I had to leave then as i had to return to our town in time for school finishing. At 1pm i called them and they were at lunch. At 130 i called to be told it would not be long. At 2 i rang and said i needed to get home. They said ok. When i got there i was told they werebunable to fix it. That was visit no 2. 3 days later ..because i heard nothing i called them. Bring it in tomorrow we will fix it. Got the kids up early and took it again. This time they gave me a car for the day. This was visit no 3. As i heard nothing all day again i called them at3:30. Not finished just re programming i got told. I went there at 5 and mt car was in pieces still. Thanks. Take the hire car back and come back tomorrow.great so illl drive this tiny suzuki through the flinders ranges with my kids and shopping and come back tomorrow. This is visit no 4 and over a 1000 ks i had done back and forth from my home to them. The next day i went to pick it up only to ge told it was not fixed but they had only diagnosed the problem..which is not whatvtheyvtold me earlier or the day before. I got angry then. Told them not to lie to me and make me come in and out when even i knew what diagnosis to give. We will call u in next day or so. 5 days later i called. Bring it in for visit no 5. Ok but its going to get fixed? We had a long family holiday coming up and needed that player to be working. That night a tyre blew (on a 3 week old tyre nice one) so we called dodge road side assist. When they came i was so angry. We specifically asked if the rt came with 5 mags as we had issues with our previous car with mags. Definately we were told..we were specific. When road side got out the 14 inch emergency tyre i went nuts. Yet another lie we had been told. The tyre guy didnt even fit it as the front skirt of the car would be scraping on the ground if he did so. Our car was left on jacks and he took the tyre away and said he would repair anf come back.well he did but we had to pay him. Road side only covrred the call fee..another load of crap from the dealer.so off i went to take the car in. Same shit again. Got told car would be fixed..end of day it wss still not done. Toojk my cad back. I swore at them a lot as i wss getting so sick of it. A few days later on visit 6 (1200 k) yeycagain they diagnosed it but could get no response from dodge so i took their hire car and left my csr there. 4 days later when i called them again i was told that fhey needed to replace the whole unit..this was coming from hawaii and would be a week and to come pick it up. Trip no 7. Trip no 8 when the unit arrived i left it with them only to be told the new unit didnt work and yet another waste of time. The day we were leaving for our holiday in april it had been in 9 times all up at my expense and kilometers for nothing. Now the car that we had bought to travel in did not have the feature we chose thar one for and our kids went without because of their usless ability to fix my car. I had been told by my husband to keep my cool but i was very upset. This had gone on long enough. When we got back the tue we took it back in. Surely it would be fixed now..nope on visit 10 it stayed the same. I wss so angry so we decided to leave it there for a week. They failed to rectify the problem again. This time my husband went in and tried to sort it. They gave him a different 7 seater car and we left ours there. By now they had ordered yet another replacement unit and tried to fit it. Shane went in to port on a 12th trip only to return without our own car.. all this over a dvd player...trip 13 no different and on trip 14 and after they had had our car for 3weeks it still was not fixed and no solution from chrysler. I took our car back and tried to understand. On my way home i discovered the usb port wsd no longer able to be used as it said reading error then the werkend came and i discovered the gps was not able to be used either as there was no map data available. Cool so that weekend was cancelled too . Cheers guys. Trip 15 !!!! And by now i have done about 3600k just going to and from the dealership. Calmlyi took the car in last friday for the 16th time. He coded it and all was sweet until i got home and realised none of it worked. The extra 9 grand we spent on extras has been wasted as 7 months later we are still unable to use them. I rang them sat morn and went nuts. Enough is enough. I want a new car repkacement or all my money back including the intetest on the loan. We have a lemon, a faulty unfixable car that should of bern fixed a long time ago. 7 months, 16 visits 4 thousand ks, 1000 dollars in fuel and plenty of my time has been wasted and still there is no offer of compensation or a solution in the near future. Im sick of it and i am going to the fair trades commission plus a current affair about this. It hsd gone on long enough. I have paid 10000dollars off the car loan and in that timet there has only been 4 days where the car worked. Now i have no sat nav or music because of something the dealersip did. Im so angry. It is due for a service too so i have to taje it back yet again. Ive already talked one person out of buying from them. Its just lie after lie after screw around. It was the car of my husbands dreams. He works his ass off on an oil rig for what?? For a lemon..a dud. Chrysler and the dealersip have made me hate that car. Id rather drive a ford and i HATE fords.