Nicole Morris & the Skinzone team have been giving me the runaround for the past 3 months. After taking an advance payment from me they have repeatedly cancelled my appointments & delayed each appointment by 2-3 weeks! Having lost faith after the repeated appointment cancellations I had requested a refund which to date hasn't been actioned yet. I have sent them several emails to no avail. I have raised this matter with Office of Fair Trading now. Poor business conduct, would not recommend!