Samuel, we are disappointed to hear that you have not had a positive experience. We very much pride ourselves in providing a high level of service and we regret that you feel you have not received this from us on occasion.
It is our mission to ensure that our clients receive the correct solutions for their needs and we have a number of systems in place to prevent errors from occurring. These include our experienced team of Checking Engineers, who review all drawings before issuing, and our dedicated Client Liaison Engineers, who meet with clients to answer questions.
We appreciate you taking the time out to provide us with feedback and welcome the opportunity to discuss this further. Our General Manager, Wayne Anderson, is contactable on 08 9205 4500 should you wish to contact us.
A large company who do not take responsibility when they make mistakes...
