The business purchased from a Chrysler dealership a second hand PT Cruiser for its looks and for transporting guests etc. The car included a manufactures warranty. The purchase happened after testing other PT Cruisers that were found to have faulty drive shafts. The car I chose had a small vibration when changing gear and it was said to be an engine mounting loose.
After purchase I chose to have the car serviced at the nearest Chrysler Jeep and Dodge dealership in Ballarat.
Soon after purchase the service was performed by PSMW and two warranty issues were undertaken. The drive shafts were replaced and the head was removed and a new gasket was fitted to fix an oil leak.
Less than 20000K later PSMW performed a service for around $730 and returned the car stating it need to have the head removed and tested for around $1760. It implied it would cost more to refit once the test result was known. I was not happy to have my car serviced and PSMW leave the head still leaking oil. It was said there was no warranty as it expired between services. That response was not satisfactory, therefore Chrysler was contacted but did not want to help.
PSMW would not repair the work it had previously performed under warranty. I was recommended to go elsewhere for repairs by others.
I got a quote and forwarded it onto PSMW and it still refused to help.
I need the use of the car and got the repair done and paid for it then sent the bill to PSMW. It refused to reimburse the bill.
The matter ended up in court. The ruling by the court was that the warranty was continuous because the fault had existed before the warranty had run out. Chrysler tried to use the age of the car and lack of care as the cause, but that was not the case. The car had low K's and the cause was in all probability the same problem that had been found less than 20000 k earlier and not rectified or reoccured. Chrysler supplied parts or did not replace faulty parts that in all probability was the cause. Chrysler was ordered to pay 60 % of the costs as it was considered the repairs by the other party was excessive. However it was found that PSMW had overcharged it service. The price Chrysler and PSMW say a head gasket replacement was worth is no more than $1400. If any one has paid a dealer more than that price to have a PT Cruiser Head gasket replaced, you have paid too much according to Chrysler and PSMW
The payment had not been received within 21 days of the order. This demonstrate a complete lack of customer care. Customers pay for the warranty in the purchase price. I give Chrysler one star because I have to. The car its self is fine once it has been fixed. Chrysler is now Fiat Chrysler Group in Port Melbourne
