To Whom it may Concern.
I wish to make a complaint against Chrysler Australia Pty Ltd (ABN 23 125 956 505) in regard to their Most Remote Dealership promotion/competition.
The basis of this complaint is that I believe that this competition was flawed and Chrysler Australia Pty Ltd (ABN 23 125 956 505) did not do enough to ensure that the execution of this completion was fair to all contestants.
Main issues of this competition that I believe need to be investigated:
• Alleged release of the competition telephone number to the general public 5 hours before competition opened.
• Issues with the competition “app” which did not release the competition telephone number at the correct time and in a timely manner to allow all contestants equal chance to enter the competition. The issue with the “app” allowed anyone who had the competition number when it was released hours earlier an unfair advantage.
• Competition Line Overload. Chrysler Australia Pty Ltd (ABN 23 125 956 505) would have prior knowledge of the amount of contestants which has pre-entered the competition and should have had competition line facilities available appropriate to the level of expected calls to that line. When this line was contacted over 50times in the first 15minutes of the competition the line either failed (did not give an engaged signal) or gave a voice recorded message to say that the number was incorrect. But I did get through at one time for 3 sec, but was hung up on!
Overall I believe Chrysler Australia Pty Ltd (ABN 23 125 956 505) should done more to allow all contestants fair and equal chance for an opportunity to win this competition.
