Shoddy workmanship, fail to keep agreement and poor customer relations.
In April 2014 I sent my Xperia Z Ultra to VG phones with a cracked screen. They returned it 1 week later with a replacement screen, but the front camera no longer worked nor did the proximity sensor. I sent it back. After 1 week I called to determine the status. I was advised there were delays in getting parts. I am a patient man. I got the same response each month when I called. In Sep 2014 I expressed my disappointment and was offered a new replacement phone for an additional cost of $200. I declined this offer and demanded my phone back in working order. In mid Nov 2014 (7 months later) they advised they could not get the parts needed and offered me a full refund and return of the phone. I expected the phone to be in the same condition as it was when I first presented it to them (original broken screen installed). However, there was additional damage - the back flexed and the side SIM cover was damaged. This was identified by another repairer who would not offer me any guarantee that he could fix the unit.
I returned to VGphone store on 7 Dec and demanded they repair the phone at the original quoted price. They agreed to fix the phone if I get the parts. There was no indication of cost and they left me with the impression that the labour would be covered by them in compensation for the trouble they had caused me. Not so, they wanted an additional $50 for labour.
I can no longer trust VGphones.
