Company description
Maid2Match Wollongong is a family owned business which was founded locally and now services most major cities and towns across Australia. The business was started by two brothers who were frustrated with the poor service coming out of the cleaning industry. Having experienced first hand the poor quality and communication of many providers while trying to book a cleaner for their parents, they decided to not sit back and complain but to take action. This was the birth of Maid2Match, which now delivers a smarter level of hassle free service to Australians.
We are not your typical domestic cleaning company. We are obsessed about WOW customer service and cleaning results. Our premium service is backed up by our guarantee we will return free of charge if you are unhappy. We know our actual role is to deliver WOW results every single day. This includes performing a WOW service in your home and in every conversation with have with you. Our super friendly and helpful customer support team are the best in the industry! We hire based on culture fit and experience.
We understand on the very odd occasion things may not go according to plan, which is why we guarantee to return to make it right, free of charge to you of course. Rather then just offering a discount, and therefore leaving you to redo some of the cleaning tasks, your cleaner returns to the job to ensure our usual 5-star experience is delivered. Although it should go without saying, sadly in the cleaning industry it is not, we believe paying our cleaners fairly while also making their life easier will be crucial to our long term success.
A significant roadblock for any growing maid business is how to scale a 5-star clean from a single home to thousands of homes across multiple locations and additionally how to do this consistently. Early on we worked out an element critical to our success would be our 73 point cleaning system. This allows us to extend the same 5 star cleaning experience to every home we service. This system along with the fact we look after our cleaners allows us to offer our quality guarantee, that if you are not happy we’ll return to make it right.
Our customers are able to get an instant quote online, and then book in less than 60 seconds using our instant quote and online booking form. Better still, all our recurring services get to make use of our significant recurring discounts, with our most popular service being a fortnightly clean which gets you 10% off every recurring service!
After launching in their hometown, Maid2Match expanded their service to Wollongong in 2018. As the best domestic cleaning company and incredible customer service team, we are proud to be a part of the greater Wollongong community.
