Company description
We assist organisations uplift their SM/IT SM capabilities and maturity, improve their service operation and service quality, increase their productivity, standardise and improve their processes, improve customer satisfaction and Customer and User Experience.
E2E ITSM Consulting Pty. Ltd. (E2E ITSM-C) has been established in Sydney, Australia since 2009. The founders and principal consultants who landed in Australia in 1987 have since strived to build their capabilities and establish a respectful reputation within the industry. Please read their story on the ‘Welcome‘ page of the website. As an organisation, we believe in the need to constantly refresh and innovate our services and capabilities in order to increase our flexibility and responsiveness to changes within the industry and to our customers. Our collective experience within Australia and the Middle East spans over 90 years in the financial and banking industry, government, hospitality, airline, retail, and IT (hardware, software, business relationship management and consulting). We also have access to resources in the Healthcare and other industries.
We have strong capabilities in programme and project management, learning and development, quality assurance, management and improvement, service and process improvement, business relationship management, organisation management of change (MoC), ITIL and CMMI. We continue to grow our modular capabilities to include Agile, DevOps as well as Knowledge-centered Services.
Based on project requirements, the team is established by one of our principal consultants, and augmented by accessing the company’s available pool of skilled contractual professionals that reflect E2E ITSM-C organisational values and commitment to excellence.
While currently located in Australia, E2E ITSM-C services are offered worldwide. Our team is mobile and thanks to today’s technology, it can also be virtual when needed; permanent members are fluent in English, French and Arabic.
